Crocodile Trading
The Marquee, Gazebo, Party Tent and Outdoor Leisure specialists
(Monday – Friday 9am – 5pm)
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Main Content
Returns
Returns Policy
We at Crocodile Trading believe that you will be delighted with your product. However, in the event you feel the requirement to return the product, the following
Returns Policy
outlines the procedure which must be adhered to.
If at any point you
do not
understand this policy please email our
Customer Services
department who will be happy to assist.
The following policy does not affect you statutory rights.
Crocodile Trading Ltd offer a
14-day
returns policy. If for any reason you are not happy with your purchase within 14 days of delivery you may return the purchased item. Please note you the purchaser are responsible for returning the item, any insurances to cover the return whilst in transit is the responsibility of you the purchaser. It is recommended that the product is sent via a
"signed on delivery"
courier service. The product must be returned in it's original unopened condition. Please note Crocodile Trading Ltd reserve the right to refuse any item returned, which appears to have been opened or damaged whilst in transit. Once a product has been
returned
and
checked
a refund of the purchase price only, will be processed within 14 days of receipt.
Faulty or damaged returns
.
In the unfortunate event where you the purchaser receive an item which has been damaged whilst in transit or is faulty, the item can be returned to Crocodile Trading Ltd, within 14 days of delivery, for either an
exchange
or
credit note
which must be redeemed within 14 days of issue. In the event of a refund the balance will be reduced by
2.5%
for payment processing costs. Where faults are reported after the 14 days period Crocodile Trading reserve the right to charge for replacement parts and other incurred costs.