Our Customer Service Charter.
We at Crocodile Trading Ltd believe the keys to a successful business are the people who shop with us. Therefore you the customer are the must important part of our business.
We have taken measures where possible to provide the highest possible customer service and after sales care. We carry stocks of spare parts to replace damaged parts to your marquee, party-tent or polytunnel.
We endeavour to respond to your Customer Service enquiry during our business hours 9.00am till 5.00pm, Monday to Friday excluding Bank holidays. Please Note: Deliveries can take 1-2 working days if your order contains multiple boxes (Marquees fall under this category: please ensure you leave enough time before ordering as Public Holidays can interfear with delivery time frames).
Please utilise the form below to detail your Customer Service enquiry, you may have a damaged part you would like replacing on your marquee or pop-up gazebo, you may need a copy of our instructions or you may just want an update on an item currently unavailable. Don't hesitate to contact us.
Please only use this enquiry form for Customer Service enquiries.
Thank you
Thank you for your feedback.
A member of our customer service staff will be in contact.
|