Our Customer Service Charter.
We at Crocodile Trading Ltd believe the keys to a successful business are the people who shop with us. Contact our customer service team for any advice on our heavy duty marquees, pop up gazebos, easy up gazebos, party marquees and instant shelters.
We have taken measures where possible to provide the highest possible customer service and after sales care. We carry stocks of spare parts to replace damaged parts to your marquee, party-tent or gazebo.
We endeavour to respond to your Customer Service enquiry during our business hours 9.00am till 5.00pm, Monday to Friday excluding Bank holidays. Please Note: Deliveries can take 1-2 working days if your order contains multiple boxes (Marquees fall under this category: please ensure you leave enough time before ordering as Public Holidays can interfere with delivery time frames).
Please utilise the form below to detail your Customer Service enquiry, you may have a damaged part you would like replacing on your marquee or pop-up gazebo, you may need a copy of our instructions or you may just want an update on an item currently unavailable. Don't hesitate to contact us.
Please only use this enquiry form for Customer Service enquiries.
Thank you for your feedback.
A member of our customer service staff will be in contact.