Detailed below are a selection of Frequently Asked Questions, please review these questions to assist to you with your enquiry.
Can a product be configured to multiple sizes?
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Each of our products is designed for a specific size configuration; it is not possible to configure a structure to more than one size.
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Can I visit and view the products?
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Unfortunately we do not have the facility to show fully erected products. We do however supply a full range of images of each of our products to give a true impression of there capabilities.
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Can two or more structures be attached together?
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It is possible to place structures together however; it is not possible to attach these together to create one whole structure.
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Can you repair a damaged product?
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Damaged products can be repaired if the damage is to the poles or connectors. If the material had been damaged it is recommended to use a local tent repair company.
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Cleaning Advice?
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It is recommended to use only warm water and a soft cotton cloth to clean all of our products. We do not recommend the use of detergents.
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Do you stock spares?
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Generally we hold spares of all of our products. Unfortunately we cannot supply parts for products, which have not been purchased from Crocodile Trading Ltd. Please contact Customer services with details of your purchase and we will be happy to help.
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How do I get further information about a product?
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We have tried to make our descriptions as comprehensive as possible, however if you feel the product description does not answer your enquiry please Contact us and we will be happy to assist further
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How do I track my delivery?
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When a purchase is made you will be given a purchase reference number and web address to track your parcel.
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How long does shipping take?
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Please visit our shipping page for further information on delivery times and postcodes.
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Is an item in stock?
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All our items are stock items unless otherwise stated.
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What accessories do I need for my Gazebo?
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Each Gazebo is supplied with all the required guy ropes and ground pegs. It is recommended for certain usage applications to purchase further securing measures these will be detailed in the description. Other accessories are also available to compliment your purchase, please view our accessories page for further information
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What accessories do I need for my Marquee?
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Each Marquee is supplied with all the required guy ropes and ground pegs. It is recommended for certain usage applications to purchase further securing measures these will be detailed in the description. Other accessories are also available to compliment your purchase, please view our accessories page for further information
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What accessories do I need for my Party Tent?
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Each party tent is supplied with all the required guy ropes and ground pegs. It is recommended for certain usage applications to purchase further securing measures these will be detailed in the description. Other accessories are also available to compliment your purchase, please view our Accessories page for further information
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What is a Gazebo?
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A smaller generally domestic casual usage product, barbecues, garden sitting, general light outdoors personal usage, with or without sides.
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What is a Marquee?
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A heavy-duty domestic or commercial structure ranging from, we would say, as little as 6 metres upwards. Has the ability to hold any main outdoor event.
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What is a Party Tent?
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A structure as by definition to facilitate a party, domestic / light commercial usage, includes sides.
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What is P.E. Covering?
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This is a “Plastic to the Touch” waterproof covering. It is used on many of our Marquees and in lesser densities on some of our Party Tent range. It is 100% waterproof (though there may be slight water ingress on seams).
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What is Polyester?
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This is a cotton-based fabric, soft to the touch, and generally used for a more aesthetically pleasing appeal.
The fabric is generally used with a various mix of coatings to offer different results…
P.A. Coating. An invisible water resistant coating. Water resistance by definition means, will withstand and repel water in most conditions. However in severe, persistent or adverse conditions some water will penetrate.
P.U. Coating. Has an invisible water resistant coating water resistant as with P.A., but also U.V. resistant.
P.V.C Coating. A Shiny coating offering Water and U.V. resistance, but also more resistant to aging (though both P.A. and P.U. are reasonably tough coatings)
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What is the difference between Commercial and Domestic Grade?
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Each product specified and manufactured for Crocodile Trading fall in to one of two categories.
Commercial Grade products are heavy duty, generally have steel connectors, heavier grade steel, larger diameter, heavier weighted material and are designed for heavy domestic and standard commercial, multi season use.
The Domestic Grade products are designed for domestic and light commercial usage and generally material weights are lighter.
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What is the difference between material weights?
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Each fabric / cover material has a range of weights, for example: 120g, 140g or 180g PE, also 140g, 160g, 180g, 240g Polyester and above. This is a specific measurement of the material weight per sq. metre. The heavier the material weight the thicker and denser the material. This rule applies to all Marquee, Gazebo and Party Tent coverings.
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What is the difference between our product and others on the market?
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We offer a comprehensive range of products, each with an individual usage in mind. Time has been spent testing and developing our range to meet the high expectations we have. As our products are designed to our own specification, we understand exactly the suitability of each and can advise from an informed position.
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Which product is best for me?
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We always try to advise the best solution for your individual requirement. If you are unsure which product is best for you please contact us and detail you specific requirements.
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Why buy from Crocodile Trading?
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Crocodile Trading have over 15 years experience of the retail leisure industry, we understand both our market and our customer needs. Product is designed and built to our own specification, with individual usage in mind.
In an age where it is sadly lacking we believe that we have taken customer service back to basics, and as a specialist supplier to both trade and retail, we are here 52 weeks of the year to answer product, parts and service enquiries.
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Why should I buy rather than rent?
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Frequently purchasing rather than hiring can be a far more cost effective option, compared to the cost of hiring it is usually possible to buy a similar product outright.
As we offer such a comprehensive range, you will hopefully find a product that is specific to your individual requirement
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